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Leading Healthcare Improvement - Spring 2021

For questions, please contact the I-QIPS Team


All applicants for the Spring 2021 course offering have been notified regarding application decisions.

More information about the course, including eligibility requirements and CME, is available on the course overview page.

Course Resources

BCM Blackboard

For accepted/enrolled course participants only. To access the BCM Blackboard platform for this course, select the button below and enter your BCM ECA Credentials on the "BCM Users" log-in page when prompted.

Blackboard is best accessed via Chrome or Mozilla Firefox.

Course Schedule


As of October 2020: Due to ongoing COVID-19 health considerations, this course offering has been transitioned to a virtual learning environment. At this time, all scheduled sessions will meet virtually via Zoom video-conference. Should conditions change during the term of the course to allow for in-person meetings, some of the later sessions may be transitioned back to being held in a classroom environment. Learners will be notified accordingly of any course updates.


03-02-2021: Given the winter storms and associated weather conditions that occurred during the week of February 14, it was necessary to postpone the meeting date for Session 2, which was scheduled for that week. The dates for the postponed session and all subsequent sessions have been rescheduled; see below for the revised dates*. All enrolled learners have been notified directly regarding this update.

Dates: (*revised dates for Sessions 2 - 6 reflected below)

  • Session 1: Tuesday, 01-26-2021 - Generate Urgency
  • Session 2: Tuesday, 03-09-2021 - Build Teams and Communicate Vision
  • Session 3: Tuesday, 03-30-2021 - Solve Problems
  • Session 4: Tuesday, 04-20-2021 - Celebrate Victories
  • Session 5: Tuesday, 05-11-2021 - Build Momentum and Embed Change
  • Session 6: Tuesday, 05-25-2021 - Additional Feedback and Coaching

Time: 4:00 PM - 5:30 PM

Course Availability: For enrolled course participants only

Location: Each session to be conducted via video-conference

Attendance Policy

Due to the interactive nature of the course, with each session building upon content and discussions from previous sessions, learners are required to attend and actively participate in ALL sessions, in order to remain in the course.

Attendance at each session is documented and tracked. Learners are solely responsible for ensuring that their attendance at each session is recorded by signing in at the START of each session, as instructed. NOTE: It is possible that the attendance of late arrivals may not be captured/recorded.

Attendance rosters, along with other course requirements (including but not limited to timely submission of assignments and completion of required course assessments), is reviewed regularly by I-QIPS leadership, and automated email notifications are sent to any learners who appears not to have signed in for a session (see Required Course Assignments & Evaluations below).

Attendance Sign-In Instructions
For each virtual session, each learner is responsible for ensuring the following: 1) they have signed-in for the session, 2) their full name is displayed on-screen in the Participants List for the session, AND 3) their face is clearly visible on-screen for the entire duration of the session (webcams must remain ON for the full session).

NOTE: At any point during a session, on-screen images of the participant list and attendees (via live webcam feeds), may be captured and used as needed for the sole purpose of confirming attendance for I-QIPS records.

Required Equipment
For the purpose of facilitating the level of active participation and interactive discussions expected throughout each virtual session, learners should have the proper equipment and internet capability necessary to access and join each Zoom video-conference session by webcam, which must remain ON for the ENTIRETY of each session.

Any inquiries or assistance with technical issues should be directed to the email listed below.

Required Course Assignments & Assessments

Assignments: Throughout the course, learners are expected to complete and submit (on time) all homework assignments (also referred to as pre-work assignments) by the respective deadlines, as well as to arrive to each session on-time, prepared to present and discuss their completed assignments. Doing so will help to enhance and facilitate robust discussions during the sessions.

As part of the coursework, learners will complete a LHI Project Template, as well as develop a Poster and Abstract, featuring the work-in-progress (WIP) status of their improvement project. Learners are expected to update and refine these items throughout the course/after each session, based on the content, discussions, and feedback received from the sessions. Additionally, with each session, the learner will be moving their project a step closer toward its implementation in their clinical area at the College and/or an affiliated institution, through the application of the quality improvement principles and tools discussed during the sessions. At the end of the course, learners are expected to present their in-progress work during the final session, finalize and submit their LHI Project Template, Poster, and Abstract, and complete all required course assessments. More information to be provided during the course. 

Assessments: The following assessments are required for the course and must be completed by all learners: Pre-Course Assessment, Post-Course Assessment, Outcomes Assessment (administered about 3-4 months after the conclusion of the final session). Each assessment typically takes about 5 - 10 minutes to complete.

Note: Throughout the course, learners are asked at the end of each session to complete a Speaker Survey to assess the faculty who conducted the session, as well as the content presented. Comments are collected anonymously, and it typically takes 2 - 3 minutes to complete. The feedback provided by the learners are used to improve the sessions and overall course, and the speaker ratings are included in letters provided to the faculty for inclusion in their educational portfolios. For this reason, learner participation in these surveys are greatly appreciated!

Course Completion Certificate: A Course Completion Certificate is awarded, at the discretion of I-QIPS Leadership, to each eligible course participants, serving to confirm their satisfactory completion of all course requirements. Their eligibility is impacted by their attendance, participation in discussions, and on-time assignment submissions and assessment completions throughout the course. Eligibility decisions are made only after the I-QIPS has received all course requirements (including all assessments) across course participants. Please refer to the LHI course overview page for a full description of course expectations and the requirements for completing the course.

Poster Presentation

After completing the course, learners are strongly encouraged to submit an abstract to an academic conference of their choosing to present their improvement project, and to notify the I-QIPS (contact email listed below) of their accepted presentation. 

Additionally, learners are invited to attend the conferences listed on the Education page. Unless otherwise noted, there typically is no fee to attend; however, registration is required.

For questions, contact: